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Perdi o meu cartão ou foi extraviado, como posso pedir um novo?
Em caso de perda do seu cartão, deve contactar o mais breve possível a SIBS a fim de bloquear o seu cartão através dos contactos:
Portugal: 808 201 251 ou 217 918 780
Estrangeiro: (00 351) 217 918 780
![](https://media.stonly.com/media/images/f98c25aa-d761-4ced-a3da-b43d2f704bfc.png?s=73d5ef9ecb75259be8f02cbe69de5796c0b0e6340c9905253d4221cbc13efd4f415b9632c9a3899ce5185bde0e1d2529784c7c670180260b17a3fb9749ba7419a408b4ec713d22b00e8b4766aa2aceaeab7990f3bb0c4aad190c52b354d0cfe4ed74369e23fefc876ec217fb49310b6a&w=1280&h=1440&auto=format)
Não reconheço transações nos movimentos do meu cartão. Como devo proceder?
Em caso de não reconhecer movimentos no seu cartão, deve contactar o mais breve possível o Cetelem a fim de bloquear o seu cartão através dos contactos:
Chat: dias uteis das 09h às 18h.
Telefone: 217 219 000 (dias úteis, 9-18h), chamada para rede fixa nacional)
![](https://media.stonly.com/media/images/abccddf0-19d7-4fe6-b5ab-696c03a74318.jpg?s=73d5ef9ecb75259be8f02cbe69de5796c0b0e6340c9905253d4221cbc13efd4f415b9632c9a3899ce5185bde0e1d2529784c7c670180260b17a3fb9749ba74193c59650211fed16d9b7a93c9d8b7ca6598afc98be889685e8a8b24885ec14562ed74369e23fefc876ec217fb49310b6a&w=1280&h=1440&auto=format)
Como posso cancelar definitivamente o meu cartão?
Para cancelar o seu cartão pode contactar-nos através do chat disponível no Homebanking ou contactar-nos através dos meios alternativos.
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